IT Support Services Bognor Regis Computer Support Chichester

Managed Services

SystemCare Desktop/Laptop Pricing	Desktop	Desktop Pro
Machines 1-10	£21	£24
Machines 11-20	£17	£20
Machines 21+	£14	£17
Initial Setup/Audit, Machines 1-10	£25	£35
Initial Setup/Audit, Machines 11+	Free	Free

SystemCare Server Pricing	Server
MS Small Business Server Standard	£100
MS Small Business Server Premium	£150
MS File & Print Server Only (no domain)	£30
MS Windows Domain Server, 1st server	£65
MS Windows Domain Server, additional servers	£30
MS Windows External Hosted Web Server	£40
MS Windows Terminal Server	£65
MS Exchange Management (Non-SBS)	£30
MS SQL Server Management (Non-SBS)	£30
MS SQL Desktop/Express Management	£10
MS ISA/Proxy Server Managment (Non-SBS)	£25
Thin Client User Management (per user)	£12
Service Setup/Initial Audit, SBS Standard	£55
Service Setup/Initial Audit, SBS Premium	£75
Service Setup/Initial Audit, other servers	£35

Example Pricing: 1 Small Business Server Standard and 12 Desktops, no managed AV:
	Monthly	Initial Setup
- Small Business Server	£100	£55
- 10 desktops @ £20	£200	£250
- 2 desktops @ £15	£30	£0
Total	£330/month	£305

Notes:

Prices quoted are per month, exclude VAT and are paid monthly in advance.
Initial contract is for 12 months with minimum 60 days notice of termination thereafter.
There is a minimum monthly fee of £75 (exVAT) per service contract. This can include SystemCare, DataSafe, broadband and other contracted services such as hosting, email and website maintenance.
Items not included in a SystemCare product may be included at additional cost.
Consulting includes general advice; specific projects are quoted separately.
Managed service contracts include 20% discount on ad-hoc fees for additional work not covered by the managed service contract.
Standard support hours are Mon-Fri 08:30-18:00, excluding public holidays. Out-of-hours support can be provided if required. If arranged in advance, this will be charged at our normal ad-hoc rates. Unplanned/emergency out-of-hours support will be charged at minimum rates as per our published fees.
We operate an agreed fair use policy to determine a reasonable amount of support each month. We reserve the right to charge hourly for support over fair use if additional support is required on a regular basis or total support in any one month exceeds 150% of fair use.
Planned on-site support will be provided when required, subject to a maximum number of on-site support visits in each 12 month period. We reserve the right to charge for additional or unplanned/emergency on-site support at our current rates. Unplanned/emergency on-site support will include travel time to and from customer site.
Hardware repair not covered by manufacturers warranty will be undertaken on a best endeavours basis. We do not guarantee to fix all hardware faults and may in some cases recommend replacing hardware. Typical hardware repairs that will be undertaken include replacing faulty hard drives and graphics/LAN cards. We will source replacement hardware if required and this will be charged at cost with a reasonable handling fee. If specialist hardware repair is required, this will be sub-contracted and charged at cost with a reasonable handling fee.
Upgrading or replacing hardware is not covered by the support contract and will be charged at our normal ad-hoc rates.
Software support cover includes standard Windows operating systems and applications, along with Microsoft Office if included in the contract. Support for third–party applications is limited to ensuring that the supported network infrastructure is available to run the applications. We recommend that you take out an application support contract with third-party suppliers.
Where we make recommendations to address recurring issues, whether hardware or software related, we reserve the right to charge for support required as a result of the recurrence of those issues where our recommendations have not been followed.
MS Office support is only available with managed machines.

Ad-hoc Support Fees

Planned Support	Hourly Rate	Day Rate
Monday-Friday, 08:30-18:00	£47.50	£360.00
Saturday, 09:00-17:00	£70.00	£520.00
All other times, including bank holidays	£90.00	£675.00
Emergency/unplanned call-outs	Minimum Fee
Monday-Friday, 08:30-18:00	£75.00
Saturday, 09:00-17:00	£110.00
All other times, including bank holidays	£140.00

Notes:

Prices exlcude VAT.
Hourly rates charged at 1 hr minimum then 30min increments.
For unplanned emergency call-outs, minumum call-out charges apply and include 1hr of support to include travel time to designated location.

Online Remote Support Fees

Online Remote Support is available Mon-Fri 09:00-17:30 and is charged per 30 minutes. Please call us before paying for remote support so that we can confirm that remote support is suitable for your issue and give you instructions on how to ativate Remote Support.

	Rate
Per incident, includes first 30mins of support	£29.95
Per subsequent 30 mins of support	£19.95

Notes:

Prices inlcude VAT @ 15%.
The incident fee must be paid online in advance of receiving support. Payment details will be provided during the support session or you may pay online using the "buy now" buttons above.
Payment is made through PayPal using a credit/debit card or PayPal account. You do not need to have a PayPal account to pay online.
This is an online remote service only and is dependent on a working computer and internet connection. Site visits will be charged at our normal ad-hoc rates.