IT Support Services Bognor Regis Computer Support Chichester

Managed Services

SystemCare Desktop/Laptop Pricing	Standard	Professional
Machines 1-10	£20	£24
Machines 11-20	£15	£19
Machines 21+	£10	£14
Managed Anti-Virus Only	£4	£4
Managed Anti-Virus + Spyware Only	£5	£5
MS Office Support/Maintenance	+£4	+£4

SystemCare Server Pricing	Server
MS Small Business Server Standard	£100
MS Small Business Server Premium	£150
MS File & Print Server Only (no domain)	£30
MS Windows Server 2000/2003 1st server	£60
MS Windows Server 2000/2003 2+ servers	£25
MS Windows Terminal Server	£60
MS Exchange Management	£25
MS SQL Server Management	£30
MS SQL Desktop/Express Management	£7
MS ISA/Proxy Server Managment	£20
Thin Client User Management (per user)	£10

Example Pricing: 1 Small Business Server and 25 Desktops (Standard):
- Small Business Server	£100
- 10 desktops @ £20	£200
- 10 desktops @ £15	£150
- 5 desktops @ £10	£50
Total	£500/month + VAT

Notes:

Prices are per month and exlcude VAT.
Minimum contract term is 12 months.
Support fees must be paid monthly in advance.
Managed service contracts include 20% discount on ad-hoc fees for additional work not covered by the managed service contract.
Managed service contracts include a fair use policy agreed at the outset.
Managed service contacts include unlimited telephone, email and ticketing support, subject to the agreed fair use policy.
Managed service contracts do not include installation of new hardware or major software upgrades (e.g. upgrade from Windows XP to Windows Vista). Such work will be quoted for as a separate project at our discounted rates.
Managed service contacts include limited hardware repair (replacement of hard-drives and plug'n'play devices such as LAN and graphics cards). Specialist repair will be charged at cost. Where manufacturuers warranty is in place, we will liase with the supplier for repairs.
MS Office support is only available with managed machines.

Planned Support	Hourly Rate	Day Rate
Monday-Friday, 08:30-17:20	£47.50	£360.00
Saturday, 08:30-17:30	£70.00	£520.00
All other times, including bank holidays	£90.00	£675.00
Emergency, unplanned call-outs	Minimum Fee
Monday-Friday, 08:30-17:20	£75.00
Saturday, 08:30-17:30	£110.00
All other times, including bank holidays	£140.00

Notes:

Prices exlcude VAT.
Hourly rates charged at 1 hr minimum then 30min increments.
For unplanned emergency call-outs, minumum call-out charges apply and include 1hr of support to include travel time to designated location.

	Rate
Per incident, includes first 30mins of support	£19.95
Per subsequent 30 mins of support	£14.95

Notes:

Prices inlcude VAT @ 17.5%.
The incident fee must be paid online in advance of receiving support. Payment details will be provided during the chat session or you may pay online now using the "buy now" buttons above. Payment must be made through PayPal using a credit/debit card or PayPal account. You do not need to have a PayPal account to pay online.
This is an online remote service only and is dependent on a working computer and internet connection. Site visits will be charged at our normal ad-hoc rates.